Policies

SHIPPING POLICY

The standard processing time for the majority of EASTWAVE orders will be shipped within 7-14 business days. Please note due to additional COVID-19 safety measures and government orders, delivery times may vary. You will receive your tracking information to the email you provided at checkout. Please allow up to 3 business days for the provided tracking information to be updated.

As every order is unique, shipping costs will vary depending on the size, weight and destination of purchased items.

The standard processing time for the majority of EASTWAVE orders will be shipped within 3 business days*
*T&C apply.


SHIPPING FEES & DELIVERY ESTIMATES

EASTWAVE is a drop-shipping store. All rates and transit times are reflective of the location of the supplier.

All contiguous domestic and international orders are shipped via DHL, UPS, FedEx, Aramex, USPS.

  • DOMESTIC

    • $10.00 Flat fee for Shipping to the Middle East/ GGC

    • 3-7 business days once your order has been processed

  • INTERNATIONAL

    • Flat fee based on carrier and region (please see chart below)

    • 7-14 business days once your order has been processed*
      *T&C apply

    • The customer will be responsible for paying for any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package.

Please see the shipping estimate chart below for flat rate estimates:

MIDDLE EAST/GCC $10.00 Flat Rate (3-7 business days)
EUROPE $20.00 Flat Rate (7-14 business days)
US $10.00 Flat Rate (7-14 business days)
CANADA & MEXICO $20.00 Flat Rate (7-14 business days)
AFRICA $35.00 Flat Rate (7-14 business days)
RUSSIA $30.00 Flat Rate (7-14 business days)
Australia $20.00 Flat Rate (7-14 business days)
REST OF WORLD $30.00 Flat Rate (7-14 business days)

Please note that EASTWAVE is not responsible for VAT or duties charges, also any delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, or transfers to international carriers.


RETURNS & EXCHANGE

If you are not satisfied with your EASTWAVE purchase for any reason, you have 7 days after delivery to initiate a return. 

Returned merchandise must be received in its original condition, free from any marks or damage, and in its full original packaging, this includes the original sales receipt that comes with the packaging.

Returns are only allowed for products purchased at full price from eastwaveconcept.com*
*T&C apply

There is a flat $7.00 restocking fee for each returned order under USD 150.

If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at info@eastwaveconcept.com. Please always include your email address used at checkout, your order number, and proof photos. Damage or missing claims made after two days of receipt will not be honored.


COMPLETE A RETURN OR EXCHANGE

Please email info@eastwaveconcept.com to request an return authorization number and return shipping label. Please include:

  • Your order number

  • Items you wish to return

  • Reason for return

We will respond to your request within 48 hours and provide a return shipping label. Upon receiving the return authorization number and shipping label, returns must be shipped within 7 days to be eligible for return. 

EASTWAVE is not responsible for duty reimbursement in the case of international purchases. 

 We will process your exchange or refund as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. 

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

EASTWAVE does not offer price adjustments on sales. 


TAXES & DUTIES

EASTWAVE is not responsible for any customs, taxes, and duties charges issued by your respective country, nor will the cost be reimbursed should you choose to make a return. 


GIFT CARD POLICIES

  • Code cannot be shared

  • Only one gift card code applied per person (same code cannot be used more than once)

  • Code expires on December 18 2021 11:59 PM (PST)

  • Code can be used on all products and brands listed on eastwaveconcept.com

  • Gift card amount is not applicable on Flat Rate Fee required upon checkout


PAYMENT METHODS

Our online store accepts payment in the form of credit card (Visa, American Express, Master Card) and PayPal, Apple Pay and Affirm We are not able to alter or cancel online orders once they have been placed. 


PRIVACY

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.

For any additional questions, please don't hesitate to contact us at: info@eastwaveconcept.com

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